Refund policy

Refund Policy

Last Updated: 18 June 2024

Thank you for choosing [Luna Collective]. We appreciate your business and strive to provide the best service possible. Please read our refund policy carefully to understand your rights and our obligations.

1. General Refund Policy

All sales are final. We do not offer refunds for any products or services once the transaction is completed, except under special circumstances as outlined below.

2. Deposits

• No Refunds on Deposits: All deposits paid to [Luna Collective] are non-refundable. By making a deposit, you acknowledge and agree that the deposit is used to secure our services and cover initial costs, and therefore cannot be refunded under any circumstances.

3. Special Circumstances

While our general policy is that all sales are final and deposits are non-refundable, we understand that exceptional situations may arise. In such cases, we review requests on a case-by-case basis at our sole discretion. Please contact our customer service team at [lunacollectivenz@gmail.com] if you believe you have a special circumstance that warrants a review.

4. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: [lunacollectivenz@gmail.com]